Error on Trello Destop: Another program is currently using this file

I've used Trello Destop for a short while and now I'm getting this message everytime I try to start it:

C.\Program Files|Windows.Apps\45273LiamForsythg.P.... (rest of the file name cut off)  Another program is currently using this file.

I've uninstalled and reinstalled the app (Under windows 10) but the same error still comes up..

Any one have any ideas?


Thanks

Simon

1 answer

Hi Simon,

 

Sorry to hear about that!

 

When you uninstalled the app, how did you do that? Did you just delete the app from your computer?

 

It definitely looks like something has gone wrong with the Windows installation, perhaps during an update, so I would suggest doing a complete uninstall of the app, which is a little more complex than just deleting. Take a look at this page for instructions: http://help.trello.com/article/1107-how-to-uninstall-the-trello-desktop-app

 

Can you give that a try and see if that clears this up?

Michael thanks for your reply.

 

I found that somehow the folder had become corrupt and the app was not uninstalling properly.  So a little bit of updating on how to reset Windows Permissions in Windows 10 and I was able to delete the folder and reinstall and it's now working properly.

Thanks for your help.

Suggest an answer

Log in or Join to answer
Community showcase
Bridget Sauer
Published Feb 02, 2018 in Trello

Atlassian User Groups: Trello edition

You’re invited to our first ever Trello User Groups   Good news for current and aspiring Trello enthusiasts! We’re launching Trello User Groups so that you can network, share ideas, solve ...

1,150 views 7 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot