It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error on Trello Destop: Another program is currently using this file

Simon Hagan Dec 10, 2017

I've used Trello Destop for a short while and now I'm getting this message everytime I try to start it:

C.\Program Files|Windows.Apps\45273LiamForsythg.P.... (rest of the file name cut off)  Another program is currently using this file.

I've uninstalled and reinstalled the app (Under windows 10) but the same error still comes up..

Any one have any ideas?


Thanks

Simon

1 answer

0 votes
Michael Labrecque-Jessen Atlassian Team Dec 11, 2017

Hi Simon,

 

Sorry to hear about that!

 

When you uninstalled the app, how did you do that? Did you just delete the app from your computer?

 

It definitely looks like something has gone wrong with the Windows installation, perhaps during an update, so I would suggest doing a complete uninstall of the app, which is a little more complex than just deleting. Take a look at this page for instructions: http://help.trello.com/article/1107-how-to-uninstall-the-trello-desktop-app

 

Can you give that a try and see if that clears this up?

Simon Hagan Dec 12, 2017

Michael thanks for your reply.

 

I found that somehow the folder had become corrupt and the app was not uninstalling properly.  So a little bit of updating on how to reset Windows Permissions in Windows 10 and I was able to delete the folder and reinstall and it's now working properly.

Thanks for your help.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Trello

My e-portfolio: using Trello to keep track of skills and experiences

The days are flying by so fast, I can’t seem to slow things down no matter how hard I try. My memory is great; however, I can’t seem to remember vivid details or even highlights from each year of my ...

1,232 views 13 17
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you