Error adding image to card cover

Andrew Sepic May 28, 2020

I'm getting an error trying to upload an image to a trello card cover.  It doesn't matter which Image I'm using. When I try to add the card cover image trello responds with

Unable to use imagename as a card cover..  

 

See this screenshot for ref -https://www.dropbox.com/s/bsqqm6dz2ffadbh/Screenshot%202020-05-28%2017.11.56.png?dl=0

 

Also, all the images I attach to the card look like this - https://www.dropbox.com/s/ye0cyvchsbr85xi/Screenshot%202020-05-28%2017.12.01.png?dl=0 and don't offer a preview at that level.

 

 

6 answers

1 accepted

2 votes
Answer accepted
Michael Pryor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 28, 2020

It was a bug in Trello and it should now be resolved.

Megan Klymiuk March 14, 2022

This issue is not resolved. The same error message appears as those below have suggested. Trello need to address this or not make this recommendation in their blog and/or help guides.

Michael Pryor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 14, 2022

The other replies in this post are from 2020. If it is happening to you again (I haven’t seen it pop up since then) it might be most helpful to start a new thread on it so we can track it down. 

Karen Griffin February 11, 2023

I am having this same issue with trying to upload my photos to use as card covers.

Aaron Samsel June 13, 2023

Same issue. Stopped working in the middle of project that needs this feature.  Tried all the steps mentioned in this post. I am able to get some images set as cover on Pad and phone, but does not translate to browser (which is the image I need).  Any updates?

Like Juan Manuel Gomez Lopez likes this
omar Battistoni June 13, 2023

Same issue for me just now: it was working until 2 hours ago, and then it suddendly stopped working in the middle of a project.

Like Aaron Samsel likes this
Michelle Smith June 13, 2023

I am currently having the same issue as well!

Like Aaron Samsel likes this
Dawn Gibson June 20, 2023

Same issue for me - when previously we have be able to do this without issue

2 votes
Robert Irrgang November 12, 2021

@Michael Pryor 
Hello I'm still having the same problem on my Trello Board. I can't set any Gifs as card cover.
The error I'm receiving: "Unable to use <filename>.gif as a card cover".

I tried many different formatters to create the *.gif file. The gif size is below 3 MB. I can upload the gif as an attachment, but can't set it as a cover.

The developer tools error of my browser:

Uncaught (in promise) Error                            index.js:29
at new t (index.js:29)
at Object.error (QueryManager.js:137)
at j (module.js:137)
at w (module.js:176)
at e.t.error (module.js:229)
at Object.error (asyncMap.js:32)
at j (module.js:137)
at w (module.js:176)
at e.t.error (module.js:229)
at asyncMap.js:27

Maybe that helps to find the error.


0 votes
Denis Pereira June 13, 2023

It looks like this problem has returned today. I'm facing the same problem!

0 votes
guy_wallart May 28, 2020

Same issue here also  :((

0 votes
Fabian Aguirre May 28, 2020

same issue here :(

0 votes
Jennifer Lefeaux May 28, 2020

I'm having the exact same problem right now.  Maybe it's not our fault...

All of my attempted attachments are on my local machine.

 

Wendy_Gable_Collins May 28, 2020

I'm having the same issue. Making an image into "Cover" is not an available option.

I've restarted, used different browsers, and different file types, all without success.

Like Jennifer Lefeaux likes this

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