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Emaill Notifications

KG Grinding
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March 10, 2024

Checked all settings and reminders on Trello cards do not send an email notification.

We are able to receive the test email notification from Trello, but it does not translate to an actual card having an reminder for a set time and date.

1 answer

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Vishaal S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 12, 2024

Hey there,

Vishaal here with Trello Team—thanks for reaching out

To receive notifications of certain actions on a card, you must be watching the card (, list or board where the card is or you have to be a member of the card in question.

To test this, try the following steps:

1. Go to and make sure your email notifications are sent "instantly".
2. Create a new Trello board.
3. Create a new card called "test card"
4. Become a member by clicking "Join" or start watching the card by clicking the "Watch" button when the card is open.
5. Invite another user to the created board.
6. Close Trello.
7. Ask the other user to comment on the test card.

You should see a notification in your email about that comment within the next 15 minutes. Once you receive the email notification, you can check Trello, where you should see a notification in the notification section about the comment.

For mobile, there is another set of notification controls that you can use. This will allow you to control what types of notifications you want to receive on your mobile phone:

If you don't see this behavior, please provide us with the following information so we can further investigate the issue:

1. A screenshot of the card in question (from which you do not receive notifications).
2. A screenshot of the top of the notifications page (click the bell icon in the top right to view this page)

Once we have that, we'll be happy to take another look at it!

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