Emailing to Card No Reference Number

[Jeff Howell]

Hi, I'm trying to forward an email into a card and don't have any reference number in my cards to put in the subject line as indicted in the support article. 

https://help.sendboard.com/en/articles/5367017-how-to-forward-attach-an-email-to-an-existing-trello-card

Where is my reference number? 

Thank you

[milynnus]

@Jeff Howell 

That ref is available for cards created by the Sendboard. It would not be there for any card you create on the board. Basically it is a way by which sendboard knows where to send the email content to. This is based on a question raised by a UK client.

[Andy Gladstone]

@Jeff Howell Welcome to the Atlassian Community. Let’s start by checking - do you have the Sendboard Power Up installed?

[Jeff Howell]

Hi, I just added that and still don't see the reference in the card

[Christl de Wet]

Hi @Jeff Howell 👋 Christl from SendBoard here. 

If you don't see a reference near the top of the specific card you want to mail to, it might not be a SendBoard card. In other words, it doesn't have an email or contact linked to the card. If you have the PowerUp installed, you can click on the SendBoard button on the card and choose to assign a contact. You should see a reference on the card once the contact is assigned.

Please pop us an email at hello@sendboard.com with your account details so that we can help you out.