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Drive documents not loading?

Karen Sanchez
I'm New Here
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September 8, 2023

Is anyone having problems uploading their documents from the drive onto trello?

1 answer

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Mutya A
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 10, 2023

Hi Karen, 

We have similar issues reported by users so I would like to clarify a few things if you are encountering the same:

  • Which browser are you using?
  • Can you describe the problem you are seeing and what you are trying to do? Would be helpful if you can provide details like screenshots 

Using one of the supported browsers, try logging into Trello in the following ways to see if you can reproduce the issue you are having:

  • Disable all extensions and customizations in your current browser to check if you're still seeing the issue?
  • Use a private/incognito browsing tab
  • Try using a different browser on the same computer
  • Allow cookies from third party sites in case you're running into any issues with linking to Google Drive or Dropbox

For more troubleshooting tips:
https://support.atlassian.com/trello/docs/troubleshooting-browser-issues-with-trello

Hope this helps!

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