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Downloading attachments off trello

Hi there

If I attach images or documents for another board member to use, can they download them to use?  Or do we need to email them?

Thanks,

Suzanne

8 answers

8 accepted

1 vote
Answer accepted

Still having issues with this, opening a new tab loads nothing, saving as you suggest saves an HTML link rather than the uploaded file format. If your users need to search google for 20 minutes to find instructions for something as simple as downloading an attachment you have a UI problem.

100% true.  I have the exact same problem.

Like Bill Homan likes this
0 votes
Answer accepted

Hi! is there a solution? i got 14 documents in my list and it's not very friendly to clink each attachment and doing "save as".. 

 

anything?

Answer is above. 

Right-click and "Download" is OK, but what if I have 20+ files attached and I would like them to be downloaded together?

If I need to download all documents attached to a card I use this - https://trello-downloader.xiat.net/ 

It is not an Atlassian tool, but it works.

Hi, does anyone know a tool like this one from above that still works?? Apparently Trello changed something in the JSON files so Bendellar is not working anymore.

 

I have at least 200 pictures to download everyday and well, you can see why this tool was amazing for me.

 

Thanks!

0 votes
Answer accepted

Downloading files is far more complicated than one would expect!

From a Mac, I've been able to option click and save images, but haven't been able to save word or excel documents. You can open them to view them, but I haven't figured out how to download the actual file, and then be able to copy and use the content, which I need to for design work.

Can anyone share if they've figured out if this is possible, as currently I'm having to ask clients to email me the files...it would be so much easier if I can download through Trello.

Found my answer by reading through all the suggestions posted in here ....

option click on the tiny arrow to the right of the file...thank goodness!

0 votes
Answer accepted

I have lots of browsers open all the time for website development so prefer to use the desktop app.

The desktop app seems to have no options for downloading images.

Hey, I figured out a fix in my case so just updating in case it helps others. I am using Chrome on a PC and right-clicking on the Image of the attached file vs the name of the attached file produce different save options. 

Right-clicking on the file name opens a new tab that does not function for many file types we use and only saves an HTML weblink (SVG for example). But if you do what seems counter-intuitive, right-click the image and select "Save Link as" I am presented with a save window that allows me to actually select and save the correct file format. 

I hope that helps someone until the UI issue is addressed. 

Right-clicking doesn't work for me at all. Nothing happens.

There is an arrow after the file's name on the attachment.  That would let you download the file.  It worked for me.

Like Yan Zhou likes this

Yup we see the arrow but in our case it opens a new tab with the open file where we can right-click to download and save an HTML file not the original format. So that does not work for many. 

Hi there all.

I am using MacOS Big Sur Version 11.4. I have logged in via Chrome and via Safari but I'm unable to preview pdf or xls files, I can't open them in a new tab and I can't download them.

I can however do all of the above on my cellphone. I do not use VPN and don't have an antivirus, yet.

Does anyone have any ideas?

0 votes
Answer accepted

You can option-click on the external link icon to the right of the filename to download (on Trello app on Mac OS)

0 votes
Answer accepted

Hi Suzanne

When an attachment is added to a card, the attachment is available for anyone to download.  

Fore more info, see "Preview and Download Attachments"

Hi, there's no any download button with or without a right click. The only thing I get is

 

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>BC41E31C6778EE44</RequestId><HostId>9toP1roSmg1+aYKv6pclThbo7F6MoswTue1olTwPFJKMSMFvIMZvTxz9o85T/NP2nTOV+2sIAn4=</HostId></Error>

I'm sorry, but for xls documents, none of us using the Trello board can work out how to download it at all... You can see a preview, but nowhere is there a download option.

Like Eric Bernal likes this
Daniel Eads Atlassian Team Oct 01, 2018

Hey all,

At this point you'll need to right-click on the preview or "open in new tab" links and use the download option from your browser.

image.png

Cheers,
Daniel

Like # people like this

Does that degrade the image quality?

Like alvin likes this
Daniel Eads Atlassian Team Feb 06, 2019

@GriehleNEF the image quality will be the same as the attached image. It's not converting from PNG to JPEG or even re-encoding the same JPEG. Just storing the attachment byte-for-byte. Good question!

Like # people like this

Agreed, downloading file attachments is not very user-friendly. A colleague uploaded an Adobe Illustrator file to a card, and when I click on it to download, I get a blank screen and if I save the file, Adobe Illustrator says it's the wrong file type and I can't download it. Why can't I just click on a download link that starts the download process?

Like # people like this

I also agree. I just came across a situation where someone uploaded an excel document. There is no download button or obvious way to download the attachment. The answer provided by others does not explicitly explain how to download anything. It only says "it's possible"

Like Georgia Gibbs likes this
Daniel Eads Atlassian Team May 29, 2019

@k Please see the screenshot above - you'll need to right-click the attachment and select the download option that your browser provides. There's a full article here showing the options for all major browsers if you want to see additional screenshots.

Cheers,
Daniel | Atlassian Support

Agreed - needs a quicker "download" button available from trello ticket.

Like # people like this

Daniel, I am not seeing what you posted when I right-click anywhere on the attachment box. For a Word document, if I right click on the DOCX icon on the far left or on the up arrow after the name of the document, I get the standard box that asks if I want to open the link in a new tab, or new container tab, etc. If I click on the name of the document, I get the standard box of save page as, view page source, etc. I don't know if it is browser specific, but I am using Firefox. It would be great if there was a download option.

Daniel Eads Atlassian Team Aug 04, 2020

Hi @Kate Fox , I've just tested on Firefox 79 on macOS with a docx file. Right-clicking on the preview box (which simply says DOCX in Trello) yielded the option to download (Save Link As...) but right-clicking on the file name did not. Here's a screenshot to illustrate which portions I tested right-clicking on:

image.png

If you're not seeing this with a current version of Firefox, let me know the version of Firefox and operating system you're on and I'll give it a try. Cheers!

I'm in the Trello MacOS app, and when I right-click the thumbnail (not the file name) for a Docx I get "Copy Link" and "Open Link" as the only options. So what I always do is 1) click the filename to open the preview, 2) click the external launch icon in the upper right corner, wait for it to open in my browser, then 3) click the browser button for "Open original," even though that's not actually what I want to do, and then get redirected to a new browser window (this is in Firefox) with a dialog box allowing me to 4) save the file. This turns what should be a one-step process into 4 steps.

As I was reproducing the steps to type this up, I noticed for the first time that there's a tiny diagonal arrow next to the file name that shortcuts to the 4th step! That's great, but I've done the ridiculous 4-step dance numerous times without ever noticing that icon, so it should really be made more prominent (it seems like it's missing the box that would typically surround an external link arrow — this would not only make it more prominent but would make it more obvious what the arrow does.)

Plus, how about a little love for the app in your directions, since it isn't even mentioned in your download instructions?

@BrightBold 

Right! 

Bump. Hello Altassian, can you please look into this. It's a bit silly to have to click 3 times just to download a file. What is point of allowing people to attach files in a project management tool if others can't download them.

Trello on Mac OSX

- No download button
- They are PNG files
- If I right click I get Open Link or Copy Link.
- I then have to go into Chrome and then right click or download. 

Totally inefficient.

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