Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Downloading attachments off trello

Hi there

If I attach images or documents for another board member to use, can they download them to use?  Or do we need to email them?

Thanks,

Suzanne

5 answers

1 accepted

0 votes
Answer accepted

Hi Suzanne

When an attachment is added to a card, the attachment is available for anyone to download.  

Fore more info, see "Preview and Download Attachments"

Hi, there's no any download button with or without a right click. The only thing I get is

 

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>BC41E31C6778EE44</RequestId><HostId>9toP1roSmg1+aYKv6pclThbo7F6MoswTue1olTwPFJKMSMFvIMZvTxz9o85T/NP2nTOV+2sIAn4=</HostId></Error>

I'm sorry, but for xls documents, none of us using the Trello board can work out how to download it at all... You can see a preview, but nowhere is there a download option.

Like Eric Bernal likes this
Daniel Eads Atlassian Team Oct 01, 2018

Hey all,

At this point you'll need to right-click on the preview or "open in new tab" links and use the download option from your browser.

image.png

Cheers,
Daniel

Like # people like this

Does that degrade the image quality?

Daniel Eads Atlassian Team Feb 06, 2019

@GriehleNEF the image quality will be the same as the attached image. It's not converting from PNG to JPEG or even re-encoding the same JPEG. Just storing the attachment byte-for-byte. Good question!

Like GriehleNEF likes this

Agreed, downloading file attachments is not very user-friendly. A colleague uploaded an Adobe Illustrator file to a card, and when I click on it to download, I get a blank screen and if I save the file, Adobe Illustrator says it's the wrong file type and I can't download it. Why can't I just click on a download link that starts the download process?

Like # people like this

I also agree. I just came across a situation where someone uploaded an excel document. There is no download button or obvious way to download the attachment. The answer provided by others does not explicitly explain how to download anything. It only says "it's possible"

Daniel Eads Atlassian Team May 29, 2019

@k Please see the screenshot above - you'll need to right-click the attachment and select the download option that your browser provides. There's a full article here showing the options for all major browsers if you want to see additional screenshots.

Cheers,
Daniel | Atlassian Support

Agreed - needs a quicker "download" button available from trello ticket.

Like # people like this
Kate Fox I'm New Here Jul 31, 2020

Daniel, I am not seeing what you posted when I right-click anywhere on the attachment box. For a Word document, if I right click on the DOCX icon on the far left or on the up arrow after the name of the document, I get the standard box that asks if I want to open the link in a new tab, or new container tab, etc. If I click on the name of the document, I get the standard box of save page as, view page source, etc. I don't know if it is browser specific, but I am using Firefox. It would be great if there was a download option.

Daniel Eads Atlassian Team Aug 04, 2020

Hi @Kate Fox , I've just tested on Firefox 79 on macOS with a docx file. Right-clicking on the preview box (which simply says DOCX in Trello) yielded the option to download (Save Link As...) but right-clicking on the file name did not. Here's a screenshot to illustrate which portions I tested right-clicking on:

image.png

If you're not seeing this with a current version of Firefox, let me know the version of Firefox and operating system you're on and I'll give it a try. Cheers!

Still having issues with this, opening a new tab loads nothing, saving as you suggest saves an HTML link rather than the uploaded file format. If your users need to search google for 20 minutes to find instructions for something as simple as downloading an attachment you have a UI problem.

100% true.  I have the exact same problem.

Like Bill_Homan likes this

You can option-click on the external link icon to the right of the filename to download (on Trello app on Mac OS)

Hey, I figured out a fix in my case so just updating in case it helps others. I am using Chrome on a PC and right-clicking on the Image of the attached file vs the name of the attached file produce different save options. 

Right-clicking on the file name opens a new tab that does not function for many file types we use and only saves an HTML weblink (SVG for example). But if you do what seems counter-intuitive, right-click the image and select "Save Link as" I am presented with a save window that allows me to actually select and save the correct file format. 

I hope that helps someone until the UI issue is addressed. 

Right-clicking doesn't work for me at all. Nothing happens.

There is an arrow after the file's name on the attachment.  That would let you download the file.  It worked for me.

Yup we see the arrow but in our case it opens a new tab with the open file where we can right-click to download and save an HTML file not the original format. So that does not work for many. 

0 votes
drappleby I'm New Here Jul 16, 2020

I have lots of browsers open all the time for website development so prefer to use the desktop app.

The desktop app seems to have no options for downloading images.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Trello

📹 What is Trello?

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. I'll be sharing with you a series of videos with my top tips on how to best use Trello...

314 views 10 21
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you