Hi, there's no any download button with or without a right click. The only thing I get is
This XML file does not appear to have any style information associated with it. The document tree is shown below.
Agreed, downloading file attachments is not very user-friendly. A colleague uploaded an Adobe Illustrator file to a card, and when I click on it to download, I get a blank screen and if I save the file, Adobe Illustrator says it's the wrong file type and I can't download it. Why can't I just click on a download link that starts the download process?
@k Please see the screenshot above - you'll need to right-click the attachment and select the download option that your browser provides. There's a full article here showing the options for all major browsers if you want to see additional screenshots.
Daniel | Atlassian Support
Daniel, I am not seeing what you posted when I right-click anywhere on the attachment box. For a Word document, if I right click on the DOCX icon on the far left or on the up arrow after the name of the document, I get the standard box that asks if I want to open the link in a new tab, or new container tab, etc. If I click on the name of the document, I get the standard box of save page as, view page source, etc. I don't know if it is browser specific, but I am using Firefox. It would be great if there was a download option.
Hi @Kate Fox , I've just tested on Firefox 79 on macOS with a docx file. Right-clicking on the preview box (which simply says DOCX in Trello) yielded the option to download (Save Link As...) but right-clicking on the file name did not. Here's a screenshot to illustrate which portions I tested right-clicking on:
If you're not seeing this with a current version of Firefox, let me know the version of Firefox and operating system you're on and I'll give it a try. Cheers!
Still having issues with this, opening a new tab loads nothing, saving as you suggest saves an HTML link rather than the uploaded file format. If your users need to search google for 20 minutes to find instructions for something as simple as downloading an attachment you have a UI problem.
Hey, I figured out a fix in my case so just updating in case it helps others. I am using Chrome on a PC and right-clicking on the Image of the attached file vs the name of the attached file produce different save options.
Right-clicking on the file name opens a new tab that does not function for many file types we use and only saves an HTML weblink (SVG for example). But if you do what seems counter-intuitive, right-click the image and select "Save Link as" I am presented with a save window that allows me to actually select and save the correct file format.
I hope that helps someone until the UI issue is addressed.
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