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Glad to help with this!
It sounds like the comments section on your board has been disabled. You can confirm and re-enable them by heading to the board menu on the right side of your board, click " More" > "Settings", and then select "Commenting Permissions".
We have more information on this here: https://support.atlassian.com/trello/docs/disabling-comments-on-cards/
Please let us know if you have any other questions.
Trello Support Team.