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Cards from a single column disappeared - no record of movements and no one else touched

Rita Pike
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June 19, 2023

So, I logged in yesterday morning and all the cards were there. No problem. Checked it in the app on my phone. Then, in the evening, I was looking again, and all the cards in a single column only had disappeared. The column is still there with the proper column heading, but 30 ish cards had vanished. I checked again on the computer and in other browsers and asked my staff if any of them could see the cards. No one can find them anywhere. I checked the history of the cards - they don't show up anywhere. There's no filter on and nothing else that I can determine would create this issue. ALL OTHER COLUMNS ARE FINE. It's just this single column. Any ideas what could be causing this highly specific glitch?

1 answer

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Sal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 20, 2023

Hey @Rita Pike! I'm sorry you're experiencing this issue with missing cards from your board. Could you please open a ticket with us at https://trello.com/contact? We'd like to take a closer look at this issue with you and see what we can do to help. Also, when you open the ticket with us, please share with us the board link, which will help us analyze your case. I appreciate your understanding! 

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