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Cards disappear during syncing

Emma Smith
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 24, 2023

When I create a new card, the syncing symbol turns, then card flies away to the top left of the screen, never to be seen again. 

When I search, it's like these cards never existed. 

This is a private board with only me as a user. I've tried adding cards to different boards, and the same thing happens. 

This field wouldn't allow me to add a video, so here's a screenshot of the card, mid flight. 


IMG_1966.jpeg

1 answer

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1 vote
Answer accepted
Alina Kurishko
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 25, 2023

Hi Emma, 

Welcome to the Atlassian Community! 

It sounds like there must be some connection issues on your device. Have you tried connecting to another network (checking another WiFi network or using mobile data)?

Also, are you using any VPN software on your phone? I've seen quite a few reports about VPN affecting Trello's performance. 

It would also be a good idea to try out the troubleshooting steps from this article: https://support.atlassian.com/trello/docs/troubleshooting-for-the-ios-app/ 

If that doesn't help, could I ask you to create a ticket through https://trello.com/contact and include diagnostic reports (as described in the article above)? This gives us access to a few more tools to help investigate, and we can discuss information that can't be shared in the community.

Alina | The Trello Team 

Emma Smith
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 26, 2023

Deleting and reinstalling worked (curiously updating, which I tried first, didn't). 
Thanks for your assistance 

Like Alina Kurishko likes this

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