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Cannot log in to Trello app on iPhone, endless redirects

Hello!

I am trying to log in to my trello account on my iPhone 6s. To be clear, I have reset my password already just to be sure I was using the correct password. I also have an Atlassian account that I use Trello through.

When I try to log in, this is what happens:

1 - open app on iPhone

2 - click "log in"

3 - prompts my email, I click large green log in button

4 - pop up saying "'Trello' Wants to Use 'atlassian.com' to Sign In. This allows the app and website to share information about you." I click continue.

5 - browser opens. Says "Log in to continue to: Trello" 

6 - I put correct email, click continue.

7 - I put correct password, click log in.

8 - Browser page goes white with text "Please wait..." 

9 - LOOPS RIGHT BACK TO #5. 

I saw on a Trello support page that I need to make sure that I allow cookies on my Safari browser. I have done this and it still does not work. Please help. Thank you! 

 

1 answer

1 accepted

0 votes
Answer accepted
Iain Dooley Community Leader Feb 09, 2021

@Tristan Peirce try using your username instead of your email to login

Hello @Iain Dooley 

So, that worked! Thank you.

I put my username instead of my email in step #3. However, in step #6, I am required to put my email, not my username. But it still worked!

Thanks again 

Like Iain Dooley likes this
Iain Dooley Community Leader Feb 11, 2021

@Tristan Peirce yep it's a hangover of the rocky transition many of us experienced moving our google logins from Trello to Atlassian. I'm sure it'll be resolved one day.

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