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Can't login by android app

Luca
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August 5, 2024

 

I can login by web but not by the android app. The app remand to the browser and when I type the right credentials (the same used whit the browser) it's saying "Incorrect email address and/or password. If you recently migrated your Trello account to an Atlassian account, you must use your Atlassian account password. Alternatively, you can request assistance with laccess." [Tranlation from italian]

I have done the migration of account over a year ago and after the app worked.
I have resetted the password, nothing happen.
I removed and reinstalled the app, nothing.
I cleared the data of the smartphone'sbrowser and I got the same result.

Any other hint?
Thank you in advance

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Vronik
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August 6, 2024

Hi

Look at this article, maybe can help you

https://support.atlassian.com/trello/docs/troubleshooting-for-the-android-app/

If my answer helped you,
please mark it as accepted so that other people looking for similar problems can find it more easily.


Thanks

Luca
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I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 6, 2024

Hi,
I think that a combination of hints have worked.

Thank you very much

Like Vronik likes this
Vronik
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August 6, 2024

Grazie a te @Luca  ;o)

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