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Billing issue

Marko Orthaber
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Apr 24, 2023

Dear Sir/Madam,


We have an issue with the billing because we are not liquid.

I am really sorry for that. How long will you wait for payment?

How long does the premium profile stay active?

Could you please wait until 4 May 2023?


Best regards,


1 answer

0 votes
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 24, 2023

Hello @Marko Orthaber , 

Welcome to the Community !

You can check for the retention policy and related information in here :

Found a similar discussion :,permanently%20deleted%20within%20a%20month.

You can to contact the Customer Advocates. Select "Billing" as your subject to know more about these details. 

Have a great day !

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