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Dear Sir/Madam,
We have an issue with the billing because we are not liquid.
I am really sorry for that. How long will you wait for payment?
How long does the premium profile stay active?
Could you please wait until 4 May 2023?
Best regards,
Marko
Hello @Marko Orthaber ,
Welcome to the Community !
You can check for the retention policy and related information in here :
https://www.atlassian.com/licensing/cloud#what-happens-if-i-cancel-my-atlassian-product-subscription
Found a similar discussion : https://community.atlassian.com/t5/Jira-questions/unreadable-title/qaq-p/806460#:~:text=It%20is%20not%20possible%20to,permanently%20deleted%20within%20a%20month.
You can to contact the Customer Advocates. Select "Billing" as your subject to know more about these details.
Have a great day !
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