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Attached file redirect to login page and then download


for some time, from some desktop app account (windows 10), the files (doc, excel) attached in the cards redirect to the Atlassian login page and then, after logged in, download the files insteed preview them.

How to fix it?


1 answer

0 votes
Lara Atlassian Team Sep 30, 2021

Hi Luciano,

Thanks for reaching out!

We recently made some changes to how attachments are secured, largely to make sure they're kept private. Anytime loading an attachment now, checks are made that the person has the board permission to view that attachment, so generally speaking, a good thing.

The unintended side effect is that it also made some changes to our preview service, so moving forward, only images and videos will be able to be previewed.

Additionally, as you are accessing Trello via the desktop app, you'll be taken to the web browser to authenticate your account.

With all that said, I'll add this ticket on our feedback board for our product team as right now they're aware that previews are no longer available mostly because of a technical limitation. I'm not aware of any plans to change this for the moment but I'll pass the feedback nonetheless!

All the best,

The Trello Team

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