A user cannot update ticket status, update comments, or add any attachments

[Dylan_E_Adams]

A user cannot update ticket status, update comments, or add any attachments, but the team this individual is on has the same access and is not having this issue.  Thoughts on a possible resolution?

[Ludo]

Hi, check this :

Member types

• Admins can view and edit cards, remove members, and change board settings. 
• Normal members can view and edit cards, but can't change board settings. 
• Observers can view, comment, and vote on cards. However, they can't move or edit cards, nor can they change settings.

https://help.trello.com/article/710-setting-up-your-business-class-team

[Dylan_E_Adams]

We are using Jira Cloud - is that an issue?