The Atlassian Summit is the biggest annual live event dedicated to the worldwide user community of Atlassian software. We're proud to have been sponsoring it for the third time in a row and debuting under the new Deviniti brand this year. During the recent event in Barcelona, plenty of new product launches and major updates were announced by Mike Cannon-Brookes, Scott Farquhar and Atlassian product managers. If you couldn't make it to the event, or just want to have all the information in a single place, here's the comprehensive report on these breaking news.
During the past two years, Atlassian has been focusing on shipping features that represent over 30,000 votes in their own Jira, including shared dashboards and filters, priorities per project with 2,500 votes and Kanban backlogs with more than 500 votes. At the Summit in Barcelona, Jira Software Server 8.0 has been announced with lots of changes underneath the user interface (including Lucene, Spring and Guava upgrades), having a goal of improving overall performance, along with a couple of features for users and admins. Most importantly, Cameron Deatsch introduced customizable batch e-mail notifications and a native mobile app for Jira Server coming along with 8.0 version. On Data Center, improved project configuration and custom field lists' UX have been introduced recently, which will also be shipped to Server. In Jira Cloud, tables are coming to the rich text editor, and Jira Roadmaps are on their way for future releases. The early access program is already available, and the public release is set for late 2018.
Jira Roadmap feature mockup. Image source: Valiantys Blog
Update: Jira Roadmaps is already available for all the Cloud users, along with improved Next-gen project experience. Read this article on the Atlassian Blog for more details.
A feature aiming at developers is the extended Bitbucket Pipelines and Jira Software Cloud integration. Information from Bitbucket and Bamboo will be available in Jira Software - on the issue view and also with an improved JQL and quick search. What's more, while you could previously pull a branch in Bitbucket from Jira, now you can also create a Jira issue directly from Bitbucket, which is useful for instant bug reporting.
The Atlasssian ITSM tool has also gained many highly demanded improvements. As Product Manager Vincent Wong stated during his Summit talk, by leveraging the "shift left" approach to service management, Atlassian has focused on knowledge base integration and self-service capabilities of Jira Service Desk. With a new look and feel on Cloud, articles from a related Confluence space are put on the Customer Portal homepage, the Search button is available for users at any page, and even suggestion of articles upon filling in the request form is on the roadmap. The Customer Portal selection is easier with neat cards on the homepage, and the request forms themselves became shorter and simpler by introducing new dropdown menus. Another improvement is assets integration on the request view, which is done with the help of Riada's Insight, Device42 and Oomnitza. The assets selected by customers are tied to Jira issues by agents, which gives them more context and simplifies their work a great deal.
What's more, service teams can manage knowledge base articles directly from Jira Service Desk - among others, the view counts are displayed there, allowing to spot the areas that cause most trouble easier. In the Data Center option, new automated approvals and synchronised statuses of linked Jira Software issues are helping save up agents' time. To ensure that the SLA will never be exceeded, Jira Service Desk for Mobile integrated into the native Jira Cloud app allows support specialists to stay updated at any time.
The new Jira Service Desk Cloud UI. Image source: Atlassian Blog
The knowledge management software has got several major UX improvements and new features as well:
Developers and admins also received a couple of facilitations for code management in Atlassian software:
The new pull request view in Bitbucket Cloud. Image source: Atlassian Blog
A couple of changes will take place in Crowd, the Atlassian identity management tool. Admins will be able to delegate groups management permissions, and the new audit log allows them to monitor all the changes that have been made within last 30 days. Portfolio for Jira will feature a new functionality, allowing to easier manage "teams of teams". During the first even Trello Day at the Summit, Trello founder Michael Pryor boasted their user count, as they scored 25 million users since inception, and presented some fresh features such as a desktop app, embedded cards and boards in other Atlassian applications or even external websites, and related cards view in the Attachments section.
Dzmitry Hryb [Deviniti]
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