Why can I not see an SMS Subscriber, but when I try to add it, it says it's already there?

Tom Hilzer February 26, 2024

I am trying to remove and re-add a SMS Statuspage subscriber.  The phone number does not show up in the GUI or if I do an API call, but when I try to add it, it says it's already added.  Is there a way to clear this phone number out so that I can add it back in? 

Thanks

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Abraham Musalem
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 27, 2024

Hey @Tom Hilzer ,

Thanks for reaching out to Community. Can you submit a ticket via support.atlassian.com so we can help you out? We'll need the email of the subscriber so we can clear it out from our end. 

Cheers,
Abraham , Statuspage Support 

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