'Server not responding' Error

[Deleted user]

Dear community,

a customer of mine has this situation ongoing:

I would like to get access to the statuspage.io. One of my colleagues has already invited me, I was able to login, but whenever I try to manage the dashboard for my account (https://manage.statuspage.io/pages/.....), I get the following message: Server not responding.

I am able only to access this page: https://metastatuspage.com/.

Personally I can log in and access that specific page.
Do you have any clues how this could be fixed?
Thank you and kind regareds
Stefano

[Nick Coates]

My recommendation is to clear the cache in your browser. I've had several users recently that this happened to and a simple clearing of the cache worked. You could also check in Incognito mode.

Thanks,
Nick Coates
Product Owner - Service Status, Broadcom Inc.

[Deleted user]

Hi Nick,

thanks for your feedback! I advised my customers to clear the cache, but it did not bring the hoped result. Using the private / incongnito mode is something we did not test. Since I am working in the same environment / company and I have no complains, I would like that the colleagues can worl 'just so'. Nevertheless I will let my customers know, that your approached worked.

Thank you.
kind regards
Stefano

[Nick Coates]

No problem. I'm sure the Atlassian Support folks will be able to resolve this for you. 

[Deleted user]

Here comes the screenshot:

[Zach]

Hey Mantica! 

This could be one of several things - could you please reach out to the support team via support.atlassian.com for us to work with you directly to figure out what's going on? 

[Terry de la Mare]

Did you ever get an answer to this? 

I get this too using the NEW Microsoft Edge browser.

If you start a Private Window (in the NEW Edge) it works fine. 

[Deleted user]

Hi there,
I am in contact with Atlassian support and we are in the middle of investigations.
Thank you for your insight. I will update this site as soon as I have news.

kind regards
Stefano