Revert an Incident

[Randy Thomas]

I have an incident that I accidentally resolved too soon.  I want to revert it back to the "Monitoring" state.  How do I do this?

[Nick Coates · Accepted solution]

Hi Randy, welcome to the Atlassian Community! Nick from Broadcom, long-term Statuspage customer.

You cannot reopen an incident, once it's closed you can edit the content/dates+times or write a postmortem but not re-open.

My recommendation would be to create a new incident, set the status to monitoring and provide a link back to the closed incident.

Hope this helps.

Thanks,
Nick

[Jeff]

@Nick Coates, if I edit the content once it's closed, are all subscribers emailed again, after my content update?