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Revert an Incident

Randy Thomas
Randy Thomas
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July 7, 2020

I have an incident that I accidentally resolved too soon.  I want to revert it back to the "Monitoring" state.  How do I do this?

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Nick Coates
Nick Coates
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July 7, 2020

Hi Randy, welcome to the Atlassian Community! Nick from Broadcom, long-term Statuspage customer.

You cannot reopen an incident, once it's closed you can edit the content/dates+times or write a postmortem but not re-open.

My recommendation would be to create a new incident, set the status to monitoring and provide a link back to the closed incident.

Hope this helps.

Thanks,
Nick

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Jeff
Jeff
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April 15, 2022

@Nick Coates, if I edit the content once it's closed, are all subscribers emailed again, after my content update?

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