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New relic api for system metric

Mathias Tøndering November 19, 2020

Hello I have a (maybe stupid question) 

We are trying out some new stuff with system metrics, but for whatever reason, we are stuck on an error - regarding what kind of API we create in new relic (User, Ingest (browser and License) 

We are presented by this message: 

"Error

Remote Validation of your credentials failed, or you have not applications associated with your account"

 

is the error message pointing us to newrelic or do we need to set something else up on the statuspage? 

 

Hope someone can help or guide us to a solution here

2 answers

0 votes
Kashish Gupta April 7, 2021

"Remote Validation of your credentials failed, or you have not applications associated with your account". I am getting this and I am unable to create statuspage using new relic due to this issue. Can someone help?

0 votes
Mark Campbell-Vincent
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 23, 2020

Hi @Mathias Tøndering -

Thanks for reaching out! This error is pointing to your account in New Relic. This could mean that there isn't a New Relic account with the API key you pasted in Statuspage, or the key is no longer valid. If you're using a subaccount in New Relic, make sure you're linking to the right subaccount. 

 

Hope this helps.

Mathias Tøndering November 23, 2020

Hi Mark! 

Thanks for answering this! - the problem Is still not solved, but do you know if the API key from newrelic needs to have some time to load? - that would be the only thing we have not tested? 

 

We do indeed have a lot of nice data in our APM - so there is data to be imported it is just not allowing or finding it :( 

Mark Campbell-Vincent
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 23, 2020

@Mathias Tøndering -

It shouldn't take too long for the new relic API key to load. Doing some research, it's possible that the source of where you get your New relic data from could be causing this. Looking at this article, there can be data that is not accessible via REST API since it doesn't appear as an application in New Relic. Checking the source of your New Relic data could shed some light on why you're receiving that error.

 

Hope this helps!

Mathias Tøndering November 24, 2020

Hi Mark! 

That was it! - we now got a linked account with some fancy data to show our customers!

Thanks again! - virtual hug! #H5YR

Mark Campbell-Vincent
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 24, 2020

Glad that helped!

Like Mathias Tøndering likes this
Kashish Gupta April 7, 2021

"Remote Validation of your credentials failed, or you have not applications associated with your account". I am getting this and I am unable to create statuspage using new relic due to this issue. Can someone help? @Mathias Tøndering @Mark Campbell-Vincent 

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May 9, 2024

Getting same issue, Can you  help here, how did you solve this ?

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