Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,456,857
Community Members
 
Community Events
176
Community Groups

Is there way to add email address while using "Reply to Customer" Feature?

So in certain scenarios were agents have scheduled call with a customer and they go ahead and create Issue in the system. Now they want to send a communication to the customer, the fix for their issue. If they currently use "Reply to customer " it won't work because they will be the Reporter on the Issue and I didn't find a away to add customers email address when using "Reply to customer". Is there a setting that can allow me to add From and To email address's when sending out a communication?

I am fairly new to this, Will really appreciate your help!

2 answers

1 vote

Hi Swapnil,

Just checking but is this related to Jira Service Desk? If so, this has been posted in the Statuspage topic. It might be worth posting your question in Jira Service Desk so it can get more visibility and hopefully someone can help you.

Thanks,
Nick (Broadcom)

They should set the actual customer as the reporter. This may mean creating a customer account for them first. 

We have over 100000 Customers who have used our product. Creating customer for each of them is not feasible. And it will be pain for the reps to setup a customer and then update the reporter every time someone new reaches out to them. 

Yup. Your options here are either slowly onboard people one by one as they file new tickets. Or, you can use the API to pre-create all of them: https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-customer-post

Boris, 

I understand this but wanted to see if there is any work around. Can you tell me if this Feature request is something that you guys will be providing in you future release?

I am not an Atlassian Employee. You would have to talk to Atlassian about this. I think what you're asking for is Customer creation inline with ticket creation?

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events