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Is it possible to use others words (UP or DOWN) with the email automation process?

Alain Hotton
Alain Hotton
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February 25, 2025

Hello,   

Is it possible to use other words (UP or DOWN) in the Object of the email with the automation process ? I want to add or replace with  "NEW" = "DOWN" and "CLOSED" = "UP". 

Thanks for your help. 

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Egor
Egor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 26, 2025

Hey Alain,
Thanks for reaching out to Atlassian Community!

Currently, the email subject lines in our automation process are fixed. This means that the words "UP" and "DOWN" are automatically used based on the incident status, and we don’t offer an option to replace them with other words like "CLOSED" or "NEW."

I want to let you know that we have an internal feature request for this, tracked as STATUS-32. While it’s not available today, our team is aware of the idea and is considering it for future updates.

I hope this helps clarify things.

Best Regards,
Egor

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Alain Hotton
Alain Hotton
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February 28, 2025

Thanks for your answer.

Regards

 

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