Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Is it possible to remove component tagged in a closed incident?


Hello community! 

Is it possible to remove a tagged component from a closed incident? Our structure is as follows:

  • Site A
    • componentWeb
    • componentApi
    • componentIntegrations
  • Site B
    • componentWeb
    • componentApi
    • componentIntegrations
  • <4'ish more sites, same structure>

Yesterday there was an incident where 1 of the components was affected only for 1 of the sites but the person managing the incident tagged the same component in Sites A and B when only A was affected.

I noticed it only after resolving the problem and seeing one of the notification emails that said that two components were affected. 

I was able to clear Site B's degraded performance and major outage statuses from the components interface in the UI so the uptime is accurate, but the incident still has Site B tagged and it shouldn't be. 

I tried using the API's but the get incident call doesn't return my incidentId (obtained from the get incidents list call) I think because it's closed. Side question - is that expected? Does get incidents only return active incidents?

At any rate - looking for a way to remove erroneously tagged components from a closed incident :) This is what I'm looking to achieve if it helps:



Thanks in advance for any help! 

1 answer

1 accepted

0 votes
Answer accepted
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 08, 2022

Hi Ece,

Unfortunately, once the incident is closed you cannot remove the associated components. 

You can, however, get the incident ID of a closed incident from the incident's URL in the app:

2022-07-08_15-42-17 (1).gif

Thanks for confirming John - I don't think the incident ID helps me at this point since I can't use it to edit the components but thanks for the info :) 

Like John M likes this

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events