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Is it possible to remove a tagged component from a closed incident? Our structure is as follows:
Yesterday there was an incident where 1 of the components was affected only for 1 of the sites but the person managing the incident tagged the same component in Sites A and B when only A was affected.
I noticed it only after resolving the problem and seeing one of the notification emails that said that two components were affected.
I was able to clear Site B's degraded performance and major outage statuses from the components interface in the UI so the uptime is accurate, but the incident still has Site B tagged and it shouldn't be.
I tried using the API's but the get incident call doesn't return my incidentId (obtained from the get incidents list call) I think because it's closed. Side question - is that expected? Does get incidents only return active incidents?
At any rate - looking for a way to remove erroneously tagged components from a closed incident :) This is what I'm looking to achieve if it helps:
Thanks in advance for any help!
Unfortunately, once the incident is closed you cannot remove the associated components.
You can, however, get the incident ID of a closed incident from the incident's URL in the app: