Incident webhooks are not always sent

[Captain]

I’m subscribed to discord.com status page’s webhooks. Yesterday they had several incidents but I only received a small portion of them. Does discord need to be posting incident updates in a certain way to trigger a webhook? I thought that all incident updates would trigger. 

I don’t have issues with we webhook receiver since I successfully received and logged a portion of them. 

[Alan Violada · Accepted solution]

Hey Kyle, Alan from the Statuspage Support team here.

Page admins have the option to create and update incidents in Statuspage without sending out notifications, in which case you would indeed not get any POST requests sent to your endpoint, even if your subscription is configured correctly.

For pages that have the option to subscribe to specific components, you would be able to get notified about component status changes, regardless of incident notifications. However, this option does not seem to be enabled for the Discord page.

Webhook Notifications Documentation 

Regards,

Alan

[Captain]

Thanks Alan. Can you suggest any documentation that will help me point the Discord team in the right direction to update their settings so that POST requests are always sent?

[Alan Violada]

Hey Kyle,

Essentially, what defines this is whether the "Send notifications" box is checked in the incident creation/update window.

It is worth mentioning that if this is enabled, it will send out notifications to all types of subscribers(Webhook, E-MAIL, SMS, Slack) based on the below rules:

Notification event triggers 

Also related:

Incident creation documentation 

Regards,

Alan