Components Set to Major Outage During Scheduled Maintenance

[Chris Brownbridge]

So our upstream provider has maintenance every Saturday during a set period.
This causes many of our components to have a partial outage which is expected.

I've set up a lambda/scheduler to call the status page API every Monday and create an "incident" (scheduled maintenance) for the following Saturday. The reason for this is that the UI has no option for "reoccurring" scheduled maintenance (why not?)

I mark the components which are affected by this weekly maintenance.

The annoying part is, the components affected always appear as having a "Major Outage" during the maintenance period...even though it understands this is part of a scheduled maintenance.

My question is - when components undergo an expected scheduled maintenance, can we set them, in advance, via API to have the status of something other than "Major Outage" during the maintenance period?

[Howard Nedd · Accepted solution]

Hi @Chris Brownbridge ,

In Atlassian Statuspage, there isn't a built-in feature to set components to a status other than "Major Outage" during scheduled maintenance periods. However, you may be able to work around this limitation by leveraging the Incident API and Incident Updates API to manually update the status of the affected components during the maintenance period.

Here's an approach you could consider:

1. Create a scheduled maintenance incident using the Incident API for the upcoming maintenance period.
2. Update the status of the affected components to a custom status (e.g., "Scheduled Maintenance") using the Incident Updates API at the start of the maintenance period.
3. Update the status of the affected components back to their normal status (e.g., "Operational") once the maintenance period is over.

That is how I work with Statuspage in these cases.

Hope that helps.

Regards,

Howard

[Chris Brownbridge]

Thank you very much @Howard Nedd for confirming that.

The swift response is very much appreciated!

I'll take the approach you have mentioned.

[Chris Brownbridge]

example: