Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Character limits on component list in status emails

When we're sending incident notifications, the name of our products gets cut off in the Components Affected section of the email. It looks like only 36 characters display and then you get the elipsis (...) afterwards.

Because we have component groups, it often doesn't list the actual component at all:

components affected.jpg

In this shot, it didn't even get to the actual component, just the group. Is there any way to increase this character limit or edit the html of the actual email body?

1 answer

1 accepted

0 votes
Answer accepted

Hi @Troy Dunton , welcome to the Atlassian Community. Nick from the Broadcom team, long-term Statuspage customer.

There isn't a way to expand the component names in the emails. At Broadcom, we make sure that our component names are short and sweet whilst ensuring they are relatable to the service.

If this is something that your team will need, I would suggest raising a product suggestion to the product team.


I was hoping that wasn't the case, but thanks for helping confirm. I'll definitely add this as a suggestion for the future.

Like # people like this

@Troy Dunton did you end up creating a product suggestion for this, if so, can you please share it here?

Like Tim Dolson likes this

@Jesse Klein Hey Jesse. I don't find this in product suggestions anywhere and the issue definitely affects our team at Change Healthcare too.  For some reason I'm unable to submit the suggestion myself, so requesting you do it for us. 

Rather than limiting and cutting off the Components Affected section of a notification email please word wrap to display the entire concatenated Group and Component names.

Status Update Incident - Change Healthcar.png

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Statuspage

New feature: Slack notifications for Statuspage

We're excited to announce the release of a long-requested feature on Statuspage. Now visitors to your status page can subscribe to get notified in Slack when you report an incident or maintenance. Th...

3,062 views 8 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you