Statuspage customers logged more than 194 years of collective incidents in 2018. That’s a whopping 87% increase from the 104 years logged in 2017, and we aren’t even through December yet.
Open incident communication is becoming more and more important to companies and their customers. This is underlined by the big names who have set up a public Statuspage this year like Github, LinkedIn, and Yelp. With more focus on incident communication comes more focus on incident management in general. Companies are spending more time and resources preparing for downtime, as we learned from a handful of customers we profiled on how they prepare for high traffic days.
We dug deeper into our 2018 data to get a better idea of when and how our customers communicated around downtime this year. The data represents all reported incidents – from small blips in service to large-scale outages – plus any planned downtime logged through scheduled maintenance.
Your customers need to know when your software isn't working as expected - but knowing what to say or how to say it isn't always easy, especially in the heat of the moment. To help make incide...
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