Statuspage customers logged more than 194 years of collective incidents in 2018. That’s a whopping 87% increase from the 104 years logged in 2017, and we aren’t even through December yet.
Open incident communication is becoming more and more important to companies and their customers. This is underlined by the big names who have set up a public Statuspage this year like Github, LinkedIn, and Yelp. With more focus on incident communication comes more focus on incident management in general. Companies are spending more time and resources preparing for downtime, as we learned from a handful of customers we profiled on how they prepare for high traffic days.
We dug deeper into our 2018 data to get a better idea of when and how our customers communicated around downtime this year. The data represents all reported incidents – from small blips in service to large-scale outages – plus any planned downtime logged through scheduled maintenance.
Incident response is a team sport, and customer support is an integral part of any team. While Ops is working hard to solve the problem at hand, support is on the front lines communicating with custo...
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