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194 years of downtime: looking back on incident data from 2018

Statuspage customers logged more than 194 years of collective incidents in 2018. That’s a whopping 87% increase from the 104 years logged in 2017, and we aren’t even through December yet.

Open incident communication is becoming more and more important to companies and their customers. This is underlined by the big names who have set up a public Statuspage this year like GithubLinkedIn, and Yelp. With more focus on incident communication comes more focus on incident management in general. Companies are spending more time and resources preparing for downtime, as we learned from a handful of customers we profiled on how they prepare for high traffic days.

We dug deeper into our 2018 data to get a better idea of when and how our customers communicated around downtime this year. The data represents all reported incidents – from small blips in service to large-scale outages – plus any planned downtime logged through scheduled maintenance.

FINAL_BLOG_ Annual Downtime Report.png

📚Read the full report on the Atlassian Blog

🗣Comment with something your team learned from an incident in 2018 and we'll send you a free #HugOps poster to display in your workspace in 2019. 



Gonchik Tsymzhitov
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 18, 2018


Thanks for wonderful report!

Just curious, how many customer status pages have been used for a report?
Just interesting avg of the downtime, avg maintenance of the period for a per system in one year.

Gonchik Tsymzhitov

Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 19, 2018

Thanks @Gonchik Tsymzhitov! So glad you like it. We have thousands of customers and it's holistic view of incidents and scheduled maintenance across all of their pages. 

Like Gonchik Tsymzhitov likes this


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