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Why can't I login to atlassian via sourcetree while have no problem logging into the bitbucket site?

I login to no problem via the Web site.


I use my exact same account with sourcetree and can't authenticate to push changes to the server.

2 answers

1 accepted

0 votes
Answer accepted

I had to delete the passwd file to authenticate push / pull requests from SourceTree to BitBucket. Here's where I found my solution:


Here's what I did...


I deleted this file: 


Then I simply attempted a push, signed in to bitbucket from a prompt, signed into a second prompt, then the push worked and I haven't had a problem since then. 

Ana Retamal Atlassian Team Oct 23, 2018

Thanks for sharing your solution with us, Ryan :) 

Have a great day,


0 votes
Ana Retamal Atlassian Team Oct 22, 2018

Hi @Ryan J. Decker, welcome to the Community!

We need more info to troubleshoot your issue:

  • It sounds like you might be using Windows, if so, is Internet Explorer updated to the latest version? (Sourcetree relies on it for the authentication step)
  • What steps are you following to connect your Bitbucket Cloud account?
  • Are you getting any error message? Can you post a screenshot?

Let us know!


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