Sourcetree won't install on windows 7

Mario Gonzalez Oct 09, 2017

Attempt to install software and the box shows up blank and doesn't provide any errors.

1 answer

0 vote

Mikael Sandberg Community Champion Oct 09, 2017

SourceTree is using IE in the background to get to https://id.atlassian.com, so you need to figure out why IE is blocking that site. Make sure you use a supported version of IE.

Checkout this thread and see if it helps, https://community.atlassian.com/t5/Sourcetree-questions/Can-t-login-during-Install-Windows-7-on-corp...

There is also an issue logged for it, SRCTREEWIN-7949, check it out and also add yourself as a watcher in case there is a workaround or a fix for it.

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Mehrad Tavakoli Oct 12, 2017

I found that my IE11 was running in compatibility mode. When I went to tools, compatibility view settings, and uncheck this option, then the URL was loading. I was able to find the root cause by looking at the IE11 console logs.

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