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SourceTree crashes on startup

Kelly Arneson
I'm New Here
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February 14, 2022

Upon opening SourceTree the application's splash screen shows up and then the application crashes with no error code listed. I've tried to uninstall and reinstall but neither work because of the same issue. I am on Windows 10. The SourceTree version I started on was 3.4.4. I tried installing the current version and it changed the folder to 3.4.7. However, there were no installation prompts.

This is the error in Event Viewer:

Faulting application name: SourceTree.exe, version: 3.4.7.0, time stamp: 0x619204e6
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1503, time stamp: 0xb2acaea9
Exception code: 0xe0434352
Fault offset: 0x0000000000034f69
Faulting process id: 0x5cc0
Faulting application start time: 0x01d821cec68d2547
Faulting application path: C:\Users\kelly.arneson\AppData\Local\SourceTree\app-3.4.7\SourceTree.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 35a1daa7-458f-4324-ac2f-53ec98d95fc7
Faulting package full name:
Faulting package-relative application ID:

1 answer

0 votes
Vipin Yadav
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 14, 2022

Hello!
Please try to remove the application using "Add and remove programs"  or go c:\Users\<User name>\AppData\Local\Atlassian\ and delete SourceTree application there and other folders. After that download app from https://www.sourcetreeapp.com and install.

Please let me know if it will not help. Also attach log file which can be found %localappdata%\Atlassian\Sourcetree\sourcetree.log

Thanks,

Kelly Arneson
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 15, 2022

Thank you for your reply. I did try removing the application using "Add and remove programs" I got the splash screen and then in closed and does not appear to remove anything. I deleted the Atlassian folder in AppData\Local and when I try to install, I still only get the splash screen and nothing more. A new Atlassian folder is not created which means there is not log to be able to share.

Vipin Yadav
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 15, 2022

Hi @Kelly Arneson 

If Atlassian folder is not created then also please check the permissions/ access rights are given to Sourcetree or not. Sometimes we have seen same problem from other users and it was fixed when they give all the permissions. Because sometimes in corporates environment some applications do not have rights to read/write in these folders (C:/ drive folders). 

Thanks,

Jose Rafael Castillo Pinero March 30, 2022

Hi, I have the same issue. Reinstalling doesn't work for me either. The Atlassian folder was not created, but the Sourcetree folder was created. I don't think the issue is due to permissions/access rights.

Jose Rafael Castillo Pinero April 9, 2022

I did could fix it repairing the WMI registry following the steps of following link: Rebuilding the WMI Repository - Windows Forum - Spiceworks

I founded it in community product question: SourceTree crashes on launch (atlassian.com)

I hope it help you too.

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