SourceTree crashes on launch Edited

[Timur Khamidov]

Application: SourceTree.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Management.ManagementException at System.Management.ManagementException.ThrowWithExtendedInfo(System.Management.ManagementStatus) at System.Management.ManagementObjectCollection+ManagementObjectEnumerator.MoveNext() at SourceTree.Utils.WindowsOSHelper.GetWindowsVersion() at SourceTree.App..ctor() at SourceTree.App.Main()

What I tried with no luck:

• Reinstall
• Latest beta (2.1.7.0)
• Cleaning AppData/Local/ 

[Michael Minns]

Hi
It is possible the WMI registry has become corrupted. Could you try the following for me?

• Open up 'Computer Management'
• Select 'Services and Applications' (left side panel)
• Right click on 'WMI Control' > 'Properties'
• Check and see if the description under "General" lists any error or warning

If there are errors. this link is easy to follow to try and correct it.

[Timur Khamidov]

No issues there.

[Dan Chadwick]

@Michael MinnsFixing the WMI registry worked for me. Thanks!

[Ana Retamal Ortiz]

Hi Timur! Can you try a clean install following these instructions:

1. Wipe SourceTree preferences. 
2. Uninstall SourceTree.
3. Backup then delete the directory below before proceeding with next step
• Navigate to C:\Users\<UserName>\AppData\Local and delete SourceTree & SourceTree-Settings folder
• Navigate to C:\Users\<UserName>\AppData\Local\Atlassian and delete all SourceTree Files/Folder.
4. Download SourceTree and install it. 

If this doesn't work for you, please let us know which Windows version are you using.

Regards,

Ana

[Timur Khamidov]

This helped with additional restart of PC before instaling SourceTree back.

Thank you!

[Ana Retamal Ortiz]

Glad to hear that, Timur! :)