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SourceTree crashes on launch Edited

Application: SourceTree.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Management.ManagementException at System.Management.ManagementException.ThrowWithExtendedInfo(System.Management.ManagementStatus) at System.Management.ManagementObjectCollection+ManagementObjectEnumerator.MoveNext() at SourceTree.Utils.WindowsOSHelper.GetWindowsVersion() at SourceTree.App..ctor() at SourceTree.App.Main()

What I tried with no luck:

  • Reinstall
  • Latest beta (2.1.7.0)
  • Cleaning AppData/Local/ 

2 answers

0 votes
minnsey Atlassian Team Jul 26, 2017

Hi
It is possible the WMI registry has become corrupted. Could you try the following for me?

  • Open up 'Computer Management'
  • Select 'Services and Applications' (left side panel)
  • Right click on 'WMI Control' > 'Properties'
  • Check and see if the description under "General" lists any error or warning

If there are errors. this link is easy to follow to try and correct it.

No issues there.

@minnseyFixing the WMI registry worked for me. Thanks!

0 votes
Ana Retamal Atlassian Team Jul 26, 2017

Hi Timur! Can you try a clean install following these instructions:

  1. Wipe SourceTree preferences
  2. Uninstall SourceTree.
  3. Backup then delete the directory below before proceeding with next step
    • Navigate to C:\Users\<UserName>\AppData\Local and delete SourceTree & SourceTree-Settings folder
    • Navigate to C:\Users\<UserName>\AppData\Local\Atlassian and delete all SourceTree Files/Folder.
  4. Download SourceTree and install it. 

If this doesn't work for you, please let us know which Windows version are you using.

Regards,

Ana

This helped with additional restart of PC before instaling SourceTree back.

Thank you!

Ana Retamal Atlassian Team Jul 27, 2017

Glad to hear that, Timur! :)

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