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SourceTree crashes on launch

Deleted user July 25, 2017

Application: SourceTree.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Management.ManagementException at System.Management.ManagementException.ThrowWithExtendedInfo(System.Management.ManagementStatus) at System.Management.ManagementObjectCollection+ManagementObjectEnumerator.MoveNext() at SourceTree.Utils.WindowsOSHelper.GetWindowsVersion() at SourceTree.App..ctor() at SourceTree.App.Main()

What I tried with no luck:

  • Reinstall
  • Latest beta (2.1.7.0)
  • Cleaning AppData/Local/ 

2 answers

1 vote
minnsey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 26, 2017

Hi
It is possible the WMI registry has become corrupted. Could you try the following for me?

  • Open up 'Computer Management'
  • Select 'Services and Applications' (left side panel)
  • Right click on 'WMI Control' > 'Properties'
  • Check and see if the description under "General" lists any error or warning

If there are errors. this link is easy to follow to try and correct it.

Deleted user July 27, 2017

No issues there.

danchadwick September 24, 2017

@minnseyFixing the WMI registry worked for me. Thanks!

Jose Rafael Castillo Pinero April 9, 2022

@minnsey Fixing the WMI registry also worked for me. Thanks you very much!!!

Raj
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 3, 2022

Fixing the WMI repository worked for me. 

 

Followed first three steps from the below article.

https://community.spiceworks.com/how_to/21413-rebuilding-the-wmi-repository

0 votes
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 26, 2017

Hi Timur! Can you try a clean install following these instructions:

  1. Wipe SourceTree preferences
  2. Uninstall SourceTree.
  3. Backup then delete the directory below before proceeding with next step
    • Navigate to C:\Users\<UserName>\AppData\Local and delete SourceTree & SourceTree-Settings folder
    • Navigate to C:\Users\<UserName>\AppData\Local\Atlassian and delete all SourceTree Files/Folder.
  4. Download SourceTree and install it. 

If this doesn't work for you, please let us know which Windows version are you using.

Regards,

Ana

Deleted user July 27, 2017

This helped with additional restart of PC before instaling SourceTree back.

Thank you!

Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 27, 2017

Glad to hear that, Timur! :)

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