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SourceTree Enterprise: "failed to check login for user"

Helen May 31, 2018

I installed SourceTree Enterprise and attempted to login to my local Bitbucket Server installation. The login fails with the message "failed to check login for user [{username}]".

The log has the following entries:
ERROR [timestamp] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Insufficient authentication credentials
ERROR [timestamp] [1] [SourceTree.Exceptions.RemoteHostException] [.ctor] - Failed to check login for user [{username}]

The root URL ( https://{server}.{domain}/{context}/ ), username and password are the same ones I use when successfully logging into Bitbucket in Internet Explorer on the same PC.

My username does not include any special characters such as the '@' symbol.

I have tried the suggestions in the following:

What additional authentication credentials am I supposed to provide, and how?

Software versions:
- Windows 7 Enterprise
- Internet Explorer 11.0.51
- SourceTree Enterprise 2.5.5
- .Net Framework 4.7.1


3 answers

1 accepted

1 vote
Answer accepted
Helen June 11, 2018
Helen September 26, 2018

This bug report is now marked as resolved and should go into version 3.0.3!

Like Daniel Takahashi likes this
0 votes
Shusen Yi October 16, 2019

I have the same problem. This this Oct 17, 2019. Almost a year passed still no answer.

0 votes
James Griffin October 22, 2018

I had the same issue, searched and tried many suggestion to resolve but none worked for me.

My problem was simple, but not immediately obvious - my username contained a space, eg. "John Smith". I changed my username in bitbucket server to just "John" and then I could login successfully with source tree.

If Bitbucket allows you to create a username with a space, and also login to bitbucket with a space in the username, source tree also should.

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