While installing Sourcetree software I am getting this "Something went wrong while attempting to validate your credentials" error. While registering the software , in the 3rd step (Atlassian Account screen) when I am clicking on "Use an existing account" button and entering my Atlassian account credentials it is throwing that error. Please let me know how i can fix the issue. Please let me know if you need more details.
Successfully resolved this issue on Windows Server 2012 R2.
I hope this helps someone else!
Thanks for helping on this topic.
I was using SourceTree without any issue so far on a local Windows user account, but since I've been transfered to my company's domain account I cannot log in via the SourceTree installer, and get the same error as pointed by Sanjoy above.
I can however log on my.atlassian.com without any issue, both via Chrome and IE.
I have added the Atlassian website to my trusted sites:
and changed the security settings mentioned above:
I am using SourceTree 188.8.131.52, on a Windows 10 machine.
Are there any particular network settings that could prevent the log in from happening via the installer?
Hi Sanjoy! Have you tried to log in to my.atlassian.com using your browser? Can you access?
If you're on Windows, make sure Internet Explorer is updated to the latest version, as Sourcetree relies on it for the authentication part. You can also try the following:
After logging in, follow steps 1-5, but reset the setting back to the previous option.
If after that you're still having issues, can you please confirm the Os and Sourcetree versions you're using?
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