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Problem on installing SourceTree 2.3.1.0 Edited

Hello Everyone,

I'm on Windows 10. When i double-click the setup file, the icon of SourceTree is added immediately on my desktop. When i try to open it, nothing happens.

I displayed the logfile, and i find the error message below: 

ERROR [2017-09-28 10:19:44,786] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
ERROR [2017-09-28 10:19:44,946] [1] [SourceTree.App] [OnStartup] - Failed to start
System.NullReferenceException: La référence d'objet n'est pas définie à une instance d'un objet.
à SourceTree.Notifications.NotificationsManager.SetOwner(NotificationDialogWindow notificationWindow)
à SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](NotificationDialogWindow notificationWindow, Tuple`2 customAction, VistaTaskDialogIcon icon)
à SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](String title, String message, Tuple`2 customAction, String cancelLabel, String suppressionSetting, Action`1 suppressionChangedAction, Object contentControl, String contentCommandLabel, Action contentAction)
à SourceTree.Notifications.NotificationsManager.ShowNotificationDialogWithYesConfirmation(String title, String message, String details)
à SourceTree.Configuration.WpfSpellCheckerPreFlightCheck.Run()
à SourceTree.AppRoot.RunPreFlightChecks()
à SourceTree.AppRoot.OnStartup(StartupEventArgs e)
à SourceTree.App.OnStartup(StartupEventArgs e)
ERROR [2017-09-28 10:19:55,337] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
ERROR [2017-09-28 10:19:55,477] [1] [SourceTree.App] [OnStartup] - Failed to start
System.NullReferenceException: La référence d'objet n'est pas définie à une instance d'un objet.
à SourceTree.Notifications.NotificationsManager.SetOwner(NotificationDialogWindow notificationWindow)
à SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](NotificationDialogWindow notificationWindow, Tuple`2 customAction, VistaTaskDialogIcon icon)
à SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](String title, String message, Tuple`2 customAction, String cancelLabel, String suppressionSetting, Action`1 suppressionChangedAction, Object contentControl, String contentCommandLabel, Action contentAction)
à SourceTree.Notifications.NotificationsManager.ShowNotificationDialogWithYesConfirmation(String title, String message, String details)
à SourceTree.Configuration.WpfSpellCheckerPreFlightCheck.Run()
à SourceTree.AppRoot.RunPreFlightChecks()
à SourceTree.AppRoot.OnStartup(StartupEventArgs e)
à SourceTree.App.OnStartup(StartupEventArgs e)

 

Please help me find the problem, thanks

1 answer

1 accepted

0 votes
Answer accepted
Ana Retamal Atlassian Team Oct 02, 2017

Hello Hassine! This is a known issue, they were talking about it on this thread. To solve it, please navigate to the config file location (C:\Users\{USERNAME}\AppData\Local\Atlassian\SourceTree.exe_{RANDOM_GUID}\2.3.1.0\user.config) and find the following line:

<setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String"> <value>True</value> </setting>

Make sure that value is set to True.

Let us know if that worked for you!

Cheers,Ana

Ana Retamal Atlassian Team Oct 18, 2017

Hello! As an update for this question, we have just started the progressive rollout of Sourcetree v2.3.5.0 which includes a fix for this issue. You should be prompted to upgrade sometime over the next 14 days or, alternatively, you can download the update directly from https://downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-2.3.5.0.exe

Have a nice day!

Ana

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