nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

SourceTree will no longer start

Mel Pettitt

SourceTree on my workstation was recently updated - currently version 2.3.1. Although I didn't explicitly update it, I know it was updated because the icon changed on my task bar.

Now, since the last reboot, when I try to start SourceTree, nothing happens.

Looking into sourcetree.log, the following is logged: (As you can see it's getting a NullReferenceException and quitting)

What do I do?

Thanks, in advance, for any help you can lend.

Mel

( I've edited this point 3 times now to update things, and now it says SPAM?? Really? It is NOT spam. I need a resolution to this problem. )

--------------------

ERROR [2017-09-18 20:25:41,868] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
ERROR [2017-09-18 20:25:41,968] [1] [SourceTree.App] [OnStartup] - Failed to start
System.NullReferenceException: Object reference not set to an instance of an object.
   at SourceTree.Notifications.NotificationsManager.SetOwner(NotificationDialogWindow notificationWindow)
   at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](NotificationDialogWindow notificationWindow, Tuple`2 customAction, VistaTaskDialogIcon icon)
   at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](String title, String message, Tuple`2 customAction, String cancelLabel, String suppressionSetting, Action`1 suppressionChangedAction, Object contentControl, String contentCommandLabel, Action contentAction)
   at SourceTree.Notifications.NotificationsManager.ShowNotificationDialogWithYesConfirmation(String title, String message, String details)
   at SourceTree.Configuration.WpfSpellCheckerPreFlightCheck.Run()
   at SourceTree.AppRoot.RunPreFlightChecks()
   at SourceTree.AppRoot.OnStartup(StartupEventArgs e)
   at SourceTree.App.OnStartup(StartupEventArgs e)

Accepted answers

Mike Corsaro

Hello! This is a known issue. Please navigate to the config file location (C:\Users\{USERNAME}\AppData\Local\Atlassian\SourceTree.exe_{RANDOM_GUID}\2.3.1.0\user.config) and find the following line:

<setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String"> 
     <value>True</value> 
</setting>

Make sure that value is set to True

All comments

Mike Corsaro

Hello! This is a known issue. Please navigate to the config file location (C:\Users\{USERNAME}\AppData\Local\Atlassian\SourceTree.exe_{RANDOM_GUID}\2.3.1.0\user.config) and find the following line:

<setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String"> 
     <value>True</value> 
</setting>

Make sure that value is set to True

Mel Pettitt

Thanks! I added this and the problem went away.

chicken199

After I added this line it worked. Thank

John O'Toole

I had the same issue - I couldn't get SourceTree 2.3.1.0 to start even after doing a full clean install.

The "AutomaticallyCleanUpDictionaryFiles" line wasn't in my user.config. I added it and now I can open SourceTree.

Ana Retamal

Hi everyone! As an update for this topic, we have just started the progressive rollout of Sourcetree v2.3.5.0 which includes a fix for this issue. You should be prompted to upgrade sometime over the next 14 days or, alternatively, you can download the update directly from https://downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-2.3.5.0.exe

Cheers

Ana

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