Hello my name is Diego and would like to make a query that is to return me crazy, I brought up the scenario:

I use the tour as a support tool alone then send me an e-mail.

I would like that when creating an issue, a field appears where I can get the email of the person who sent this issue.

Any modifications I make in the incidence will reach them by mail (I want to use the 10-user license).

I saw a configuration was that way in my previous job. Can this be done without a plugin?

1 answer

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You can use the issue collector to obtain information, but store it in the issue description as a block.

You basically want a full helpdesk system for 10$. Well, not quite out of the box;

If you are prepared to do some development, you may well be able to achieve something the the very handy ScriptRunner and some postfunctions.

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