Safely removal of shadow users

Until now, we have used Jira Internal Directory for user management of all users.

I did now add a Microsoft Active Directory (Read Only, with Local Groups), and given that the highest priority.

This directory contain all company users. The usernames are the same as in the internal directory.

Now I want to remove all internal users that now have became shadow duplicates of those in the new Microsoft AD Directory.

However, I don't want to remove/disable the internal directory, because that contain all customer users, admin user, and some inbox accounts. Those shall remain internal.

I suppose I need to run a delete query on the db, and I need advise in order to do a safe removal.

2 answers

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Answer accepted

Thanks! As I thought.

I think I need to do the db delete. Otherwise the effect may be that internal accounts turns active again, if corresponding AD accounts are removed or changed.

0 votes
Janet Albion Atlassian Team Jan 01, 2013

Hi Peter,

Since the username in the AD is the same as in the Internal Directory, I would say that it is safe to ignore the duplicate users in the internal. If you would like to remove them in the db manually, note that deleting from the DB is not really recommended nor supported.

If you really like to remove the shadow user manually from the database, test it first in the staging environment and make sure to backup the database.

Generally, the tables that you would need to look into are:

  • cwd_users
  • cwd_memberships
  • cwd_directory


delete from cwd_user where user_name='user' and directory_id=<internal_directory_id>;

delete from cwd_membership where child_name='user' and directory_id=<internal_directory_id>;

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