Opening JIRA issues by email with only delimited text as issue description?

Hi,

We are using mail handlers to open issues in JIRA when a user sends an email.

We would like to only catch a delimited text from the email and not the whole email body (includins signature and so on).

Is this possible with JIRA OnDemand?

Example, only catch text before *--:

*--

Please write above this line.

Dear user,

Thanks for contacting support.

Please enter your issue description and attach relevant screenshots.

Thanks,

Your support team.

--*

Users signature

Users phone number

ETC.

The Studio EmailHandler seems to work but only for comments, we would like this for opening tickets via email.

I had a quick look with the Split Regex but wasn't able to make it work.

Thanks a lot for your help.

Kind regards,

Olivier

1 answer

As of now, there doesn't seem to be an option to do that in OnDemand Jira. Handlers that create comments can use regex to truncate the unneeded part of the message, but the ones creating new issues don't have that option. There's an improvement request for that functionality, though: JRA-31385 - all interested in implementing the change are encouraged to vote for it.

Suggest an answer

Log in or Sign up to answer
Community showcase

Scrum Roles Explained: the Do's and the Don'ts

Hello Community,  Today we are going to talk about the three Scrum Roles. There is the Development Team, the Scrum Master and the Product Owner. In my opinion these three are all really impo...

51 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you