No login possible after importing projects in JIRA ondemand

We currently have JIRA installed on one of our servers. Then I created a trial account for JIRA on demand (ad-be-ch.atlassian.net). Next was an export of the JIRA content of our installation and an attempted re-import into the cloud version of JIRA. This seemed to start OK with 90% imported after a couple of minutes. Several hours have passed and now I can no longer login to the instance. I just get the dashboard with practically no content and a link in the upper right for login. This however does not work either...

3 answers

1 accepted

This widget could not be displayed.
Bruno Rosa Atlassian Team Nov 26, 2013

Werner, you should be all set now! I'm not sure if you are aware, but when you move from a self-hosted instance to JIRA OnDemand, all the system's groups are renamed - for example the "jira-administrators" group becomes "administrators", the "jira-users" group becomes "users" and so on. It seems that the global permissions of your instance were still pointing to the old groups, I took the liberty to change those settings and associate them with correct groups - you should be able to log into JIRA now without any problems.

This widget could not be displayed.

Perfect! Thank you very much, this was FAST!!

This widget could not be displayed.

Hi,

I have exactly the same problem as described above, after trying to import data to JIRA OnDemnad.

Could you please help / advise?

Would you need more info?

Thanks

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

31 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you