I have a very strange issue. Maybe you can help me.
When i try to import my backup from Jira4.43 to Jira5.06 I get a wired "Create Issue" Dialog. You can see it in the attachements. If i use no Backup the create Issue screen is working.
This strange create issue screen happens only when I am using the WAR version from Jira provided from the company I am working for. If I import the backup on my local machine (Windows 7 installer with tomcat) it works.
The provided version is installed on a Tomcat inside a Linux machine. Also a mysql DB is used.
Is there someone who got the same issue already?
It could be related to the ecoding. The database schema is UTF-8.
Any ideas what i can try to get it working?
I found finally the solution of the problem. It was caused by wrong format of systemencoding. It must be set to UTF-8. This can be done at the tomcat startup scripts via adding "
Here is some more information: https://confluence.atlassian.com/display/JIRAKB/Internalisation+and+Encoding+Troubleshooting
Since you're using the JIRA WAR, I believe this error is happening due some inconsistency on the Tomcat work directory. Would you try the following procedure:
- Shutdown Tomcat;
- Remove the content of $CATALINA_BASE/work;
- Start Tomcat once again.
After that please advise if the problem is still occurring.
thanks for you help.
I tried deleting $CATALINA_BASE/work/ and also $CATALINA_BASE/webapps. But none of these solutions worked.
Any other ideas?
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