Jira wired Create Issue Dialog

Hi,

I have a very strange issue. Maybe you can help me.

When i try to import my backup from Jira4.43 to Jira5.06 I get a wired "Create Issue" Dialog. You can see it in the attachements. If i use no Backup the create Issue screen is working.

This strange create issue screen happens only when I am using the WAR version from Jira provided from the company I am working for. If I import the backup on my local machine (Windows 7 installer with tomcat) it works.

The provided version is installed on a Tomcat inside a Linux machine. Also a mysql DB is used.

Is there someone who got the same issue already?

It could be related to the ecoding. The database schema is UTF-8.

Any ideas what i can try to get it working?

Thanks :)

3 answers

1 accepted

Hi,

I found finally the solution of the problem. It was caused by wrong format of systemencoding. It must be set to UTF-8. This can be done at the tomcat startup scripts via adding "-Dfile.encoding=utf-8".

Here is some more information: https://confluence.atlassian.com/display/JIRAKB/Internalisation+and+Encoding+Troubleshooting</code<>>

Hi Andreas,

Since you're using the JIRA WAR, I believe this error is happening due some inconsistency on the Tomcat work directory. Would you try the following procedure:

- Shutdown Tomcat;
- Remove the content of $CATALINA_BASE/work;
- Start Tomcat once again.

After that please advise if the problem is still occurring.

Best regards,
Lucas Timm

Hi Lucas,

thanks for you help.

I tried deleting $CATALINA_BASE/work/ and also $CATALINA_BASE/webapps. But none of these solutions worked.

Any other ideas?

Best Regards

Andi

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Tuesday in Uncategorized

Friday fun: how many celebrates Midsummer holiday or is this a Swedish tradition only?

Any other country that celebrates Midsummer holiday (this friday 22 June)?  

35 views 3 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you