Jira 7.2.4 setup interface does not open.

This question is in reference to Atlassian Documentation: Evaluation installation

HI Atlassian support

I want to test latest version of JIRA (7.2.4) and have installed as described here ('For Linux" section, Im using centos7 x86_64):


currently I can start/stop JIRA service, I can see JIRA processes in 'ps -ef| grep jira' result

also I can see that it listen 8080 port, but http://server_ip:8080 does not work (ERR_CONNECTION_REFUSED)

for setup. there is no error in log too.

how to find reason?

3 answers

Is this running on your local machine i.e. bound to localhost or is it on a remote server?

I don't have a lot of detail to go on, but let me just throw a couple of suggestions at you:

  1. Are you really sure it's port 8080? Because I believe the default is 2990 for JIRA and 1990 for confluence
  2. try http://server_ip:8080/jira or http://server_ip:2990/JIRA
  3. try a different browser - what do you see?
  4. If it's on a remote server: try accessing the server via an SSH tunnel. Google it, if you don't know what that is (basically it would allow you to enter localhost:2990/JIRA in your browser when the tunnel is setup, although JIRA is actually running on a remote server). Once you managed to do so: can you access JIRA via the tunnel?

Hi Claudio Kirchhoff

here are all details I currently have.

install log in attachment (jira-sever/jira_7.2.4_install.rtf)
I have installed jira as service, and after installation I stop and started the service to see is there any errors, and found one ‘'
Then I have check /opt/atlassian/jira/conf/server.xml
and there found following lines
<Server port="8005" shutdown="SHUTDOWN">
<Listener className="org.apache.catalina.startup.VersionLoggerListener" />

<Service name="Catalina">
<Connector port=“8080"

also I have checked ports after installastion (by 'lsof -i' and 'nmap -sT -O localhost' , see jira-sever/jira_7.2.4_install.rtf)

I have checked http://server_ip:8080/jira or http://server_ip:2990/JIRA without any result ( I tried with ff, chrome, safari)

The ssh tunnel based way did not finished with success too, (the same way I have checked mysql, it was ok)

in attachment I have set also all logs including starting service imedeatly after installation and manually stopping/starting service.

if you need additional info. tell pls how to grab it.


Hayk Avetisyan

by this link you can get the logs



Hello Hayk,

sorry for the lag, but as a new user I still have a limit on the number of contributions.

Have a look at this:


The second error (the one in catalina.out) is in your logs, too. Does any of the suggested fixes help you?

Hi Claudio, You were right, lots of thanks and sorry , my ssh tunnel was the reason of my fail.

currently I have installed, and restored (from cloud to standalone) the JIRA. the latest isssue I currently have is that I cant use jira's server's IP address or dns name to open jira's GUI, Im still using ssh tunnel and http://localhost:8080. Is there any configuration to make it it public by DNS or IP address ? thanks again, and sorry for delay.

No problem, glad to hear that worked and sorry for responding late myself.

I'm sorry, but I'm afraid I'm not competent to guide you through the rest of the process. But I'd check out the following places:

  • your server.xml file if you are using tomcat or its equivalent if you use another container. Is it bound to localhost maybe? You would need to bind to the ip address of your server to make it reachable from the outside world.
  • If you already did that and it did not work: how about firewall settings? Is there a rule that prevents access?

I hope this helps you!

it is running on remote server, (I have checked there no issue with routing or port)

Suggest an answer

Log in or Join to answer
Community showcase
Jason Wong
Published 27m ago in Agility Beta

Welcome to agility

Every team in the world is unique, and so   Atlassian believes   that each and every team's best way of working   must be molded to their unique circumstances  – type of s...

11 views 1 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot