We are currently evaluating JIRA Service Desk as a replacement solution for our Customer Incident Management Ticketing solution. We currently use JIRA and Confluence as tools to manage our software development workflow. Does anyone know of reputable Atlassian Consultants/firms who can assist us with this evaluation to ensure it meets our needs, design and plugins for those requirements not included in core product? We are located in the US; DC metropolitan area and would ideally like consultant to be located on East Coast as well.
My name is Tony Pham and I am with Kastling Group. We are currently working with the DHS components to help them doing exactly the same thing that you are looking for. Our company is a Certified Atlassian Experts partner and we are located in Northern Virginia area (Crystal City). You can contact me direct by email to firstname.lastname@example.org to setup a meeting or demo.
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