How to show all necessery fields in notification email everytime an event is fired?

I have a notification scheme that sends email notifications for different events eg. create issue, edit issue, cancel / close issue, escalate issue etc. But in the notification email only some default fields are showing, not all the fields I need. In a custom event (escalate issue) only when some changes are made that info is showing on email but not all fields all the time. There are 6 fields on a transition screen escalate issue and an event is fired every time that transition is visited, how to show all the fields of that screen in the notification email? I have used generic template for the escalate issue event .

1 answer

0 votes

You need to amend the templates to include the fields.

See https://confluence.atlassian.com/jira/customizing-email-content-185729653.html

 

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