How to force update my profile in Jira?

Hello everyone

I have filled Attlassian account (email and Full name are filled correctly):

Atllassian account.png

But my Full name looks like email in Jira

User Profile.png

How I can to force update it?

1 answer

0 vote

Hi Vasili,

If you have changed the name, logged out of JIRA, logged out of the Atlassian account and back in you will need to contact the Cloud team.  There were some changes on the backend that affected some instances when the change to happened so there are some lingering affects.

Hopefully logging out and back in will help but if not please reach out to the Cloud team and they'll be able to assist.



Awesome, fixed. Thank you very much.

Suggest an answer

Log in or Join to answer
Community showcase
Jason Wong
Published 36m ago in Agility Beta

Welcome to agility

Every team in the world is unique, and so   Atlassian believes   that each and every team's best way of working  needs to  be molded to their unique circumstances  – ...

11 views 1 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot