Cannot create the JIRA 'Support Zip'

When trying to create a zip file to send you, 'JIRA > Admin > System > Atlassian Support Tools > Support Zip'.

this appeared to work, i got message:

Your support zip file has been successfully created, and can be found at:

The following information was included in the zip file:

which you can see says 'success' but does not give a filepath.

2 answers

1 accepted

0 votes
Accepted answer

Hi Joe.

Thanks -yes there was a there, but i then found it was incomplete.

Turns out the resolution was here, JSP-145825


This is caused by permissions on the filesystem for that directory. To fix this, please take a look at our JIRA Generates a FileNotFoundException due to Permission denied KB article. Essentially, the fix is to modify the permissions with the following:

sudo chown -R jira:jira /var/atlassian/application-data/

sudo chown -R jira:jira /opt/atlassian/jira/


0 votes
Joe Wai Tye Atlassian Team Dec 05, 2012

Hi James,

Your Support ZIP should have been created and placed into your the 'Export' folder of your JIRA Home Directory.

Usually it has a name like this : (the numbers at the back signify the date and time in which it was created)

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