Can I customize the issue key (issue ID) in Service Desk Cloud?

[Tony Pieri]

I'd like to customize the issue key (issue ID) in Service Desk Cloud. I'd like the key to be in the format M-yyyy-mm-dd-###, and I'd like the numbering portionto start over at 001 each day if possible.

I know I can make some simple modifications to the basic key format (i.e., set a few capital letters that appear before a number that rises sequententially as issues are added), but I'm not seeing anything that will let me do something more elaborate in service desk cloud.

Any suggestions?

Thanks!

[Nic Brough -Adaptavist- · Accepted solution]

No, the format of a JIRA issue key is <project key>-<sequence>

The project key is a little configurable, but that's it.

(I'd also advise against your format in general - it's not memorable enough for humans to find it useful)