I'd like to customize the issue key (issue ID) in Service Desk Cloud. I'd like the key to be in the format M-yyyy-mm-dd-###, and I'd like the numbering portionto start over at 001 each day if possible.
I know I can make some simple modifications to the basic key format (i.e., set a few capital letters that appear before a number that rises sequententially as issues are added), but I'm not seeing anything that will let me do something more elaborate in service desk cloud.
Wow, I got swamped and now that I've finally gotten my head back above water, I find we have several new members! Welcome @Darren Keith lowman , @Amanda Babb , @Luis Zapata , @Joli Holmes , and @bh...
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