Add a Custom field multi-level-cascading-select field to Service desk.

[Naveen Kumar D P]

Dear All,

I just try to set up a new Service Desk project. We set it up in our JIRA so good, and it works well.

But we cannot set it up in Service Desk, due the following error: When I try to add a Multiple Group Picker type field to the Service Desk fields ,I get the following error: This field type cannot be shown - you must provide a preset value. So I have to set pre-defined groups - which should be chosen by the user.

I have no clue what can be the root cause. Can you help me?

Thanks

Naveen

[Nic Brough -Adaptavist- · Accepted solution]

The multi-level-cascading-select field is not supported by Service Desk.  I don't think the vendor of the add-on can actually make it come through, I have a feeling it would need coding in Service Desk to allow it to be exposed.

[Naveen Kumar D P]

Thanks Nic,

Is there any other way to there for adding the multi-select-cascading-select field in the JIRA service desk?

[Nic Brough -Adaptavist-]

I already answered that.  If there was a solution, I'd have mentioned it.

[Mehmet Can Kırtaş _ALMBASE_]

Hi Naveen,

You could use our add-on Multi Level & Tree Field to create multi-level select list custom fields.

Custom fields that you would create with the plug-in are going to be compatible with Service Management customer portal.

Best,

Mehmet

[Allison Smith]

I am also running into this problem currently. It states in the documentation that it should just "Show" but I am getting the error "This field type cannot be shown - you must provide a preset value."


Did anyone find any answers on this?

Here is the documentation stating that it does indeed work with Service Desk. 
https://addons.sourcesense.com/display/MCS/Add+MLCS+field+to+Service+Desk+portal

Did anyone find any answers on this issue?

[Damian Egli]

still not working! I set the presets and can't make it to bring that field on my form.

[Yatish Madhav]

Hey ... I have spent almost the whole day yesterday looking to do this on Jira Cloud Service Desk. I know this post is about 3 years old. Is this still something that is not possible to do right now? Thank you