I just try to set up a new Service Desk project. We set it up in our JIRA so good, and it works well.
But we cannot set it up in Service Desk, due the following error: When I try to add a Multiple Group Picker type field to the Service Desk fields ,I get the following error: This field type cannot be shown - you must provide a preset value. So I have to set pre-defined groups - which should be chosen by the user.
I have no clue what can be the root cause. Can you help me?
The multi-level-cascading-select field is not supported by Service Desk. I don't think the vendor of the add-on can actually make it come through, I have a feeling it would need coding in Service Desk to allow it to be exposed.
Have you ever noticed that fixing specific problems might be a door opener for a bigger challenge, affecting a wider audience? This was exactly the case when we, as a service company working with mul...
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