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is it possible to add wait time before incident creation from alert

Edited

How to add 5 mins of wait time before creating incident from alert.

Here I need to add 5 mins of wait time before create incident from Opsgenie alert . in this case once critical alert created System should wait for next 5 minutes. If it is any "Ok" Alert created Opsgenie will close the both alerts, Else it will create the Incident from critical alert.

1 answer

1 vote
Nick H Atlassian Team Jan 19, 2023

Hi @Mohammed Haneefa ,

That functionality is not possible with incidents at this time. Incident rules can only be applied at alert creation, and not after (such as 5 minutes later).

We have an open feature request for this functionality you can follow, watch and vote for here: https://jira.atlassian.com/browse/OPSGENIE-1059

 

Closest thing to that use case would be with alerts - specifically using a notification policy to delay / suppress alert notifications for 5 minutes. For example:

np1.jpg

 

If an alert were to auto-resolve itself and close within the 5 minutes, no notifications would be sent to users. If the alert did not close, your users would then be notified.

Once notified, your users could manually upgrade the alert into an incident.

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