I have Jira Service desk integrated with Opsgenie.
I have an automation rule that when a request type = support and priority = highest is created in JSD, it creates an alert in Opsgenie.
However the priority in Opsgenie is P3. I would like this to be P1.
In the documentation I've found this is done in Opsgenie in the Jira Service Desk integration page. The screen shots I've seen have an 'Advanced' settings tab. In my cloud version I do not see this.
Screen shot with Advanced tab: https://docs.opsgenie.com/docs/jiraservicedesk-integration:
What I see:
Hi @Celeste Dwyer great question!
Please note I edited your post to remove your screenshots, since they showed sensitive information (API key). The reason you can't see the advanced tab is likely because of the plan you're using. Do you know which plan you're on?
In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...
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