Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

can't find advanced settings for Jira Service Integration Edited

I have Jira Service desk integrated with Opsgenie. 

I have an automation rule that when a request type = support and priority = highest is created in JSD, it creates an alert in Opsgenie. 

However the priority in Opsgenie is P3. I would like this to be P1. 

In the documentation I've found this is done in Opsgenie in the Jira Service Desk integration page. The screen shots I've seen have an 'Advanced' settings tab. In my cloud version I do not see this. 

Screen shot with Advanced tab:


What I see: 



1 answer

0 votes
Kate Clavet Atlassian Team Jul 01, 2020

Hi @Celeste Dwyer great question! 

Please note I edited your post to remove your screenshots, since they showed sensitive information (API key). The reason you can't see the advanced tab is likely because of the plan you're using. Do you know which plan you're on? 



Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Opsgenie

Leveraging Atlassian’s Opsgenie and AWS Cloudformation Registry to stay ahead of incidents

In the past, managing IT infrastructure was a hard job. It required a lot of manual effort and it was hard to keep track of all the necessary information (monitoring, scalability etc). Thankfully, as...

839 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you