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When new relic created the alerts, alerts were not generated in Opsgenie via newrelic V2 integration

Zhancheng Zhang
Zhancheng Zhang Oct 11, 2023

I completed configurations of opsgenie integration with New Relic.  But when new relic created the alerts, alerts were not generated in Opsgenie via newrelic V2 integration.  The notification logs show that the notification was send to Opsgenie via webhook.   Please help me to fix it.

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John M
John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 11, 2023

Hi @Zhancheng Zhang ,

When an alert is not created, if the payload reaches Opsgenie, the debug logs will usually tell you why. Here are guides on how to use the debug logs and troubleshooting alerts not being created:

How to solve Opsgenie issues using the debug logs

Integration not creating Opsgenie alert

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Opsgenie
Opsgenie
DEPLOYMENT TYPE
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AUG Leaders

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