Worried about Data Privacy? You might be interested in Edge Encryption, now GA!

For those of you working with strict data privacy requirements, Edge Encryption might be a great solution when it comes to alerting and incident management. 


Edge Encryption for Opsgenie encrypts your data so that Opsgenie never receives the raw payload directly. You host the encryption app in your own environment, the app bridges Opsgenie and 3rd-party tools. Alert details are only decrypted and displayed in your browser after you send a request to the encryption application. 

When retrieving alert details via the Alert API, the API client sends the alert data to the encryption application, and retrieves it decrypted. 

All alert fields except for alias, message, tags, and priority can be encrypted. Opsgenie requires these fields in order to route alerts. You also won't be able to use routing rules or policies on encrypted fields. 

For more information on how to get set up, check out our documentation.

We also have a great blog post explaining how to use the Edge Encryption add-on. 


Steven F Behnke
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August 26, 2019

We're in the midst of implementing this but we are more or less very happy with the implementation and love the flexibility when it comes to handling alerting in a secure way. Thanks for announcing GA! We're very happy with OpsGenie so far! :)

Like Kate Clavet likes this
Kate Clavet
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 26, 2019

@Steven F Behnke Awesome thanks so much for sharing! Would you mind sharing some details about your use case to help customers that are curious about Edge Encryption understand how folks are using it? 

Fernandez, David June 28, 2021

Hi all,

Opsgenie really looks great, about encryption I have the following questions

  • Is it possible that data encryption is not available in the trial time (I didn't find the "Edge Encryption tab")?
  • for a Prometheus integration, we would have to use a webhook ?
  • when you say (Limitations): "using encrypted alert fields on any condition filtering (Routing rules, Policies, etc.) will not work.", do you mean the part we can configure in the Team On-call section, where we can route based on tags and so on ?


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